Shipping Policy

1. Introduction

Welcome to LogizoMart. We aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you shop with us.

2. Order Processing Time

• Orders are processed after successful order confirmation.

• Order processing generally takes 1–3 business days, unless otherwise stated on the product page.

• Orders placed on Sundays or public holidays may take additional time to process.

• During sales, festive seasons, or periods of high demand, processing times may be longer.

Order processing time is separate from shipping and delivery time.

3. Shipping and Delivery Time

Estimated delivery time depends on the customer's location, product availability, courier service, and other logistical factors.

• Local Deliveries: Estimated delivery times may be shorter.

• Domestic Deliveries: Delivery timelines depend on the destination and shipping partner.

• Remote Locations: Additional delivery time may be required.

The estimated delivery date, where available, will be communicated during checkout or through order updates. Delivery timelines are estimates and are not guaranteed unless expressly stated.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Shipping fees may vary depending on the delivery location, order value, product size, weight, and applicable offers.

Any free-shipping offers will be subject to the terms and conditions specified at the time of purchase.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or your LogizoMart account, where these services are available.

You can use the provided tracking information to check the progress of your shipment.

6. Delivery Address

Customers are responsible for providing accurate and complete shipping details, including their name, phone number, address, postal code, and any necessary delivery instructions.

LogizoMart may not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by customers.

If you need to correct your delivery address, please contact our support team as soon as possible. Changes may not be possible after dispatch.

7. Delayed or Lost Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occur due to weather conditions, courier issues, public holidays, transportation disruptions, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order details so we can assist you.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue, you may be asked to provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the product and packaging, where relevant.

Eligible cases will be handled according to our applicable Return and Refund Policy.

9. Failed Delivery

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery or return the shipment to the sender.

Any additional shipping charges or refund arrangements will be handled according to the applicable order terms and policies.

10. International Shipping

International shipping availability, if offered, will be specified on the website or during checkout. Additional delivery time, customs duties, import taxes, and other charges may apply depending on the destination country.

Customers are responsible for applicable charges unless otherwise stated at checkout or required by law.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

• Website: LogizoMart

• Email: support@logizo.com

We will do our best to assist you with your shipping-related concerns.

Thank you for shopping with LogizoMart!

LogizoMart – Your Shopping, Made Simple.