Return & Refund Policy

Welcome to LogizoMart (https://logizo.com). We are committed to providing our customers with a reliable and convenient online shopping experience.

This Return & Refund Policy explains the conditions under which products purchased through LogizoMart may be returned, replaced, or refunded.

1. Return Eligibility

Customers may request a return within 7 days of delivery, provided that:

• The product is damaged, defective, incorrect, or significantly different from its description.

• The product is unused and in its original condition, unless it was received damaged or defective.

• Original packaging, accessories, and tags are available where applicable.

• A valid order ID or proof of purchase is provided.

Return eligibility may vary depending on the product category and seller-specific conditions disclosed before purchase.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

• Personal hygiene and intimate care products.

• Perishable goods and food items.

• Customized or personalized products.

• Digital products and downloadable items.

• Products marked as non-returnable at the time of purchase.

These restrictions do not affect remedies available under applicable consumer protection laws for defective, damaged, or misrepresented products.

3. How to Request a Return

To initiate a return:

1. Contact LogizoMart customer support within the applicable return period.

2. Provide your order number and reason for return.

3. Submit photographs or videos if the product is damaged, defective, or incorrect.

4. Our support team will review the request and provide further instructions.

Customer Support

Email: support@logizo.com
Phone: +91 76 1998 1993
Website: https://logizo.com

4. Refund Policy

Once the returned product has been received and inspected, or the claim has otherwise been verified, customers will be notified of the refund decision.

Approved refunds will generally be initiated within 5–7 business days.

Refunds will normally be processed to the original payment method. For Cash on Delivery orders, refunds may be processed through bank transfer or another agreed method.

The time required for the refunded amount to appear in the customer's account may depend on the bank or payment provider.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.

Depending on the circumstances and applicable law, LogizoMart will arrange an appropriate replacement, refund, or other remedy.

6. Order Cancellation

Customers may request cancellation before an order is shipped.

Once an order has been dispatched, cancellation may no longer be possible. Customers may instead request a return where eligible.

Approved prepaid-order cancellation refunds will be processed to the original payment method.

7. Return Shipping Charges

Return shipping charges depend on the reason for return.

• For verified damaged, defective, or incorrect products, return shipping will be arranged or covered by LogizoMart or the responsible seller.

• For other eligible returns, shipping charges may apply where disclosed and permitted by law.

8. Exchanges and Replacements

Eligible products may be exchanged or replaced subject to availability.

If a replacement is unavailable, an eligible customer may be offered a refund.

9. Marketplace Sellers

LogizoMart may facilitate sales by third-party sellers.

Seller-specific return conditions may apply where clearly disclosed. Such conditions do not override customers' statutory consumer rights.

10. Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

LogizoMart Customer Support

Website: https://logizo.com
Email: support@logizo.com
Phone: +91 76 1998 1993

11. Policy Updates

LogizoMart reserves the right to update this policy from time to time. Changes will be published on this page, subject to applicable law.

Your statutory rights under applicable Indian consumer protection laws remain unaffected.